The privacy of your personal information is always important to us at RFE Group.
This statement is an outline of certain matters relating to the collection and handling of your personal information by RFE Group.
The statement is for you if you are:
The purposes for which your personal information is collected will depend on the organisation with which you deal. Personal information is collected by RFE Group offering:
If you are, or may be, acquiring or have acquired a product or service from RFE Group, we will collect your personal information for the purposes of:
RFE Group may also collect your personal information for the purpose of letting you know about products or services that might better serve your financial, e-commerce and lifestyle needs or promotions or other opportunities in which you may be interested.
If you are a representative of a Client then your personal information will be collected for the purpose of identifying you.
If you are a beneficiary your personal information will be collected for the purpose of determining whether you will be paid a benefit that has become payable upon another person’s death.
If you are any other type of Third Party your personal information will be collected for the purpose of providing the Client with the relevant product or service (including assessing their application and identifying them), managing and administering the product or service or protecting against fraud where it is a banking and finance or insurance product or service.
If RFE Group does not obtain the information it seeks it may not be able:
In line with modern business practices common to many financial institutions and to meet your specific needs (such as where you have a financial adviser) we may disclose your personal information to the organisations described below. Where your personal information is disclosed we will seek to ensure that the information is held, used or disclosed consistently with the National Privacy Principles in the Privacy Act 1988 (Cwlth), any relevant Health Privacy Principles under state legislation* and other applicable privacy laws and codes.
The relevant organisations are those:
In addition, for our organisation offering:
Your personal information may also be used in connection with such purposes.
Because we operate throughout Australia, some of these uses and disclosures may occur outside your State and Territory.
It is our practice to seek your consent to use or disclose your personal information to tell you about, and develop, other products or services from across the Group that might better serve your financial, commerce and lifestyle needs, or other promotions or opportunities in which you may be interested. This may be done after an initial marketing contact. We assume we have your consent to use service providers to assist us with this (such as a posting service or an advertising agency), unless you tell us otherwise (see “Contacting Us” below).
You can gain access to your personal information. This is subject to some exceptions allowed by law. We will give you reasons if we deny access.
Contact us to get a form requesting access (see “Contacting Us” below). In some cases, we may be able to deal with your request over the telephone or over a counter.
For more information about privacy in general, you can visit the Federal Privacy Commissioner’s website www.privacy.gov.au.
*For example, those contained in the Health Records Act 2001 (Vic) or the privacy provisions contained in Part 2 of the Health Records (Privacy and Access) Act 1997 (ACT) and other applicable privacy laws and codes.
This document is confidential and proprietary to RFE Group and cannot be used, disclosed, or duplicated without the prior written consent of RFE Group.